Last updated: September 2, 2026
This page explains the SMS (text message) programme sent under the KasaBazaar name. It covers who can receive these messages, how you opt in, what you'll be sent, and how to opt out.
Shipment and delivery text messages are sent under the KasaBazaar name for shipments booked with us — whether you requested a quote or contacted us through this website, spoke with our staff by phone, or visited one of our offices in person. Shipment handling and tracking is operated through our group's dedicated logistics arm, RDD Shipping, and the update texts you receive about a shipment are the same messages described here.
You opt in by providing your mobile number and agreeing to receive SMS updates:
Opting in is not a condition of using our services. Providing your number and agreeing to updates is a separate choice from simply requesting a quote or asking a question.
When a shipment is booked by phone or in person, our staff read the following to the customer before recording their number for SMS updates:
"Before I finish booking your shipment with KasaBazaar — can I get a mobile number to send you free text updates about this shipment? That's things like pickup, customs clearance, out-for-delivery and delivery confirmation, and payment receipts. You'll typically get 3 to 10 texts depending on your shipment's activity. Message and data rates may apply. You can reply STOP at any time to stop these messages."
This script, and the customer's agreement to it, is what our staff use to record consent in our booking system before any SMS updates are sent. It confirms, in one place:
If you opt in, we send automated transactional messages triggered by activity on your shipment — for example:
These are transactional messages about your own shipment. We do not send marketing or promotional SMS on this programme.
Message frequency varies with shipment activity — typically 3–10 messages over the life of a shipment. Message and data rates may apply, depending on your mobile carrier and plan.
Reply STOP to any message to unsubscribe at any time, or HELP for assistance. You can also contact us using the details below.
Messages are delivered through our messaging providers, Twilio and Arkesel, acting as data processors on our behalf. Mobile numbers collected for SMS notifications, and your opt-in consent, are never sold, rented, or shared with third parties, or with other group companies for their own marketing purposes.
See our Privacy Policy for how we handle your information more generally.
Questions about SMS notifications can be sent to support@kasabazaar.com or via our Contact page.